Terms and refunds

Last updated September 27, 2026

Built by Ali is a web design business run by Ali Mohsen in Missouri, USA. These terms cover website projects and care plans.

Free preview

Every project starts with a free preview of your website. You're under no obligation to buy it.

Website projects are quoted in writing before any work starts.
A 50% deposit is due to begin the project, and the remaining 50% is due when the site launches.
Care plans are billed monthly in advance and can be cancelled at any time. Cancelling stops the next charge.
Payments are processed securely by Stripe. I never see or store your full card details.

If you cancel before design work on your final site begins, your deposit is refunded in full.
Once design work has begun, the deposit covers the work already done and isn't refundable.
If I can't deliver the site we agreed on, you get a full refund of everything you've paid.
Care plan payments for a month that has already started aren't refunded. You can cancel anytime to stop future charges.

To ask for a refund, use the contact form. Approved refunds go back to your original payment method within 5–10 business days.

Once your site is paid in full, you own your website content and your domain name. The domain is registered in your name.

Reasonable changes are included until launch. Launch dates depend on getting your content, such as photos, prices and hours, on time.

Questions about these terms? Send a message through the contact form.